Shiping
Shipping outside the lower 48 US States, or International?
Shipping outside the lower 48 US States, or International?
At this time, we do not support automated checkout for orders shipping to Alaska or Hawaii. If you're located in either of these states, please reach out to us directly via our Customer Support or call us at 541-636-0802 to receive a personalized shipping quote and place your order.
Return Policy
What is your return policy?
What is your return policy?
You may return products within 30 days of the purchase date, as long as they are in their original condition and packaging with all parts included. Customers are responsible for return shipping costs.
Is there a restocking fee for returns?
Is there a restocking fee for returns?
Yes. A 20% restocking fee applies to all returns for correctly filled orders.
Can I return or exchange custom fabrication items?
Can I return or exchange custom fabrication items?
No. All custom fabrication sales are final. We do not offer refunds or exchanges for these items.
How do I initiate a return?
How do I initiate a return?
Please call us at 541-636-0802 or email sales@poltex.com for return instructions.
Warranty & Damage
Do your products come with a warranty?
Do your products come with a warranty?
Yes. All products are covered by a 90-day warranty against defects in materials and workmanship. This warranty applies only to intended, commercial use of the products.
What if my item arrives damaged during shipping?
What if my item arrives damaged during shipping?
If your product is damaged during shipment, we will replace it at no cost to you. Replacements will be shipped via FedEx Ground unless you request expedited shipping (additional charges will apply).